Effective Date: [29/07/2026]

At Leaf Ortho, every pair of footwear is designed with comfort, quality, and foot health in mind. Before each product leaves our facility, it undergoes multiple quality inspections to ensure it meets our standards.

Because many of our customers have medical foot conditions, including diabetic foot complications, foot ulcers, neuropathy, and foot infections, we maintain a strict hygiene policy to protect the health and safety of every customer.

Our Policy

We do not accept returns or exchanges once a product has been delivered, except in cases where the product has a verified manufacturing defect or arrives damaged.

This policy ensures that every customer receives footwear that has never been worn or exposed to conditions that could compromise hygiene or safety.

Why We Do Not Accept Returns

Our footwear is used by customers managing sensitive medical conditions, including:

Diabetic foot complications
Foot ulcers
Neuropathy
Foot infections
Swelling and other medical foot conditions

For hygiene and patient safety, we cannot resell or redistribute footwear that has been delivered to a customer, even if it appears unused.

We understand this policy is more restrictive than that of many retailers, and we sincerely regret any inconvenience it may cause. However, we believe it is the most responsible way to protect the health and well-being of all our customers.

Manufacturing Defects

If your product has a genuine manufacturing defect, we will gladly provide a replacement.

Examples include:

Sole separation caused by a manufacturing defect
Broken straps or fasteners due to manufacturing defects
Incorrect product received
Significant manufacturing flaws affecting normal use

If the issue is confirmed after review, we will replace the product at no additional cost.

Please note that the following are not considered manufacturing defects:

Incorrect size ordered
Change of mind
Normal wear and tear
Damage caused by misuse or improper care
Please Check Your Size Carefully

As we are unable to offer returns or size exchanges, we strongly encourage you to:

Review our Size Guide before placing your order.
Measure your feet if you are between sizes.
Double-check your selected size before completing your purchase.

If you need assistance, our team will be happy to help you choose the correct size before you place your order.

Need Help?

If you believe your product has a manufacturing defect or you need sizing assistance before placing an order, please contact us.

Email: info@leafortho.com

WhatsApp: +91 90452 47555

Our customer care team will be happy to assist you.

Our Commitment

At Leaf Ortho, our priority is to provide every customer with a product that is safe, hygienic, and of the highest quality.

While we sincerely regret that we cannot offer returns or exchanges for reasons other than verified manufacturing defects, this policy reflects our commitment to protecting customers who rely on our footwear for medical and orthopedic needs.

Thank you for your understanding and for placing your trust in Leaf Ortho.